Refund Policy

We offer the best full refund policy for sex doll torsos, no questions asked! Refunds are available anytime within 30 days of payment.

1. We will process your order within 24 hours of your order being placed. If you contact customer service by email to inform them that you want to cancel your order before the order is processed and shipped, you will be entitled to a 100% refund, excluding any transaction fees. (Please note: Dolltorso does not charge a cancellation penalty, but any transaction fees charged by third-party platforms (such as Paypal) are non-refundable.)

2. If you receive a sex doll torso and are not satisfied with your purchase, you are entitled to a refund. For a refund, you will need to confirm that the product or packaging is not damaged and that you have not used it. (Please note: return shipping costs are borne by you (the buyer). All refunds are initiated after the item is returned and received safely.)

3. We offer 100% free returns and exchanges for orders that are delivered to you damaged or defective. The return shipping costs will be borne by us, not you! After unpacking, if you find any product defects, please contact us immediately and provide pictures and videos of the damage. We will process it immediately!

4. If you receive the sex doll torso within 60 days of payment due to shipping delays, you have the right to return it at any time within 7 days of arrival.

5. If you make a refund request and we agree, the money will be returned to your account within 7-15 days.