When there is a problem with your order, we will do our best to provide you with after-sales service. The following is our compensation policy for after-sales problems:
Transportation:
1. If the delivery time of the love doll you purchased exceeds 50 working days, we will refund the full amount and send the doll to you free of charge.
※The following special circumstances are not subject to the above time limit:
① If the product has special functions such as electric hips, oral sex, hair transplantation, or special requirements for the doll function, resulting in a longer production time, the delivery time needs to be agreed separately. If some functions require additional payment or customer confirmation before production, the compensation time will be calculated from the completion of the confirmation.
② If the goods are shipped from China, but due to special holidays or factory scheduling, the production time is greatly extended.
③ If the goods are shipped from China and are special brands such as Tantaly, Sigafun, etc., the production time will be extremely long.
④ The longest delivery time for the US warehouse is 10 working days, and the compensation time is 20 days. The longest delivery time for European and Canadian warehouses is 15 working days, and the compensation time is 30 days. If there is a shortage of goods in the overseas warehouse, we will contact the customer in time within 1-3 working days after placing the order, and communicate with the customer whether to replace the product or choose a full refund.
2. If the customer cannot receive the product due to non-liability issues such as customs clearance, courier loss, etc., the customer can choose a full refund or free replacement of the product.
3. If the product is sent by mistake, please take a photo or video and contact us within 24 hours of receiving the product, and send the product to our designated location. We will compensate the postage and send the correct product. We will agree with you on the compensation time. If it exceeds this time, we will refund the payment for the product.
4. If the product is damaged during transportation, we will check the product before shipment and keep confirmation photos before shipment. However, if the product is obviously dirty or damaged when the customer receives it, the compensation will be based on the degree of damage. You need to contact us by taking a photo or video within 24 hours after receiving the product. The compensation range is US$10-80, excluding major damage. In the event of major damage, such as severe skin damage, fractures of limbs or other body parts, we will provide a full refund or resend the product according to the severity.
5. If the recipient fails to clear customs or receive the product package after multiple contacts and notifications, resulting in the return or loss of the product, we will not be responsible for any liability.
6. If the address or contact information provided by the customer is incorrect, and the customer still does not respond after multiple attempts to contact and notify the customer, resulting in extended delivery time, loss of items, or delivery failure, we will not be responsible for any liability.
Product quality and defects:
1. If the product is severely damaged due to non-human factors, such as the breakage of major bones (torso, thigh, etc.), large-area skin cracking due to material or quality problems, etc., we will compensate half or full price according to the degree of damage. Certain special functions (such as heating, electric hips, electric oral sex, sucking, etc.) are not covered by the warranty.
2. If minor damage is found during the unpacking process after receipt, such as broken eyebrows or nails (excluding detached nails or eyelashes), cosmetics falling off, minor skin cracks, protruding fingers, etc., the compensation amount is US$10 to US$100. If the damage is serious, full compensation or replacement will be made. If options or features are not matched or missing, compensation will be paid at twice the amount of the mismatched or missing options, with a minimum compensation of $10. The package must be unpacked within 7 days of receipt and photo or video evidence must be provided.
